The general conditions regulate the retail of products present on this website owned by G4G ISRAEL whose registered office address is Shaked 1202/2, Yeruham, Israel Tel: +972-52-5509813 and email address contact is email@example.com Office hours: sunday to thursday, 9:30 – 16:30.
The retail of products is understood as being conducted from our head office and purchasing via this website constitutes to the acceptance of the general conditions. The contract language is English. You can modify your details prior to making your purchase.
- SHIPPING POLICY
Products purchased through our web shop will be sent to the delivery address indicated by the user once payment has been checked, the maximum delivery time is 20 days. G4G ISRAEL’s delivery service is carried out in collaboration with various top market logistics operators. Orders will not be processed where PO boxes or where other non permanent addresses are given.
- RETURN POLICY
If you need to return a damaged, defective or wrong product, we will absorb the shipping and collection costs.
G4G ISRAEL will check all damaged, incorrect or defective products which are returned. If we do not consider that the product returned has a defect, is damaged or is incorrect, we reserve the right of billing you again as well as with any associated cost.
The law recognizes the CONSUMERS right to withdraw their purchase during a period of fourteen calendar days from the date after the product is received by the customer.
The garments need to be in perfect condition with their corresponding label.
Therefore, when you want to return your order during this period, when not being due to a mistake made by G4G ISRAEL, we will refund the amount of the product but not the expenses associated to the order, such as transport, collection or packaging.
How to proceed with cancellation or refund:
You have the right to withdraw from this contract within 14 calendar days without justification.
To exercise the right of withdrawal, you must notify your decision to withdraw from the contract by an unequivocal statement sent by e-mail to firstname.lastname@example.org.
You must return or send to us the goods directly, without undue delay, and in any case, no later than within 14 calendar days.
The deadline shall be fulfilled if you perform the return of the goods before the period has ended.
In case of you withdrawing, we will refund all payments received, including delivery charges (with the exception of the additional costs resulting from a different choice of delivery chosen by the client which differs from the least expensive one which we offer) without undue delay and in any case no later than 14 calendar days from the date on which we are reported of your decision to withdraw from this contract.
We will proceed to carry out such reimbursements using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise, in any case, you will not incur any costs as a result of the refund.
– Please clearly indicate the reason for the return or exchange so that we can proceed correctly. If the return is meant for a change of model, clearly indicate the new model and color requested, as well as if it is a change in size, please point out the new desired size.
It is important for you to know that different credit, debit or other card issuers follow different processes and terms, operating with different deadlines. Although we will refund immediately (provided that the items returned fulfill the conditions set out below), reimbursement will be processed on your card or paid into your bank account within between three working days and two weeks. We recommend that you track the process of the refund with your card issuing entity.
We accept returns as long as the items are: new and unused, in sellable condition with all tags, with no marks of deodorant or of makeup and within its original packaging.
If the items have been worn, they CANNOT be returned for hygienic reasons.
Refunds will be carried out using the original payment method.
When returning items on which a discount or offer was applied, the discount or offer will not be applied if it has expired.
The items will be returned to G4G ISRAEL at your expense.
We recommend that you use certified signed for mail and that you keep proof of shipping, since we cannot accept responsibility for items lost in transit.
We may withhold reimbursement until we have received the goods back or until you have supplied evidence of the return of these, depending on which condition is met first.
So what should i do to return an item?
- Fill out the return form at the bottom of this page.
- Keep and package your item in the same packaging and conditions that you received it.
- Wait for an email from us from of our team members with further instructions.
- RESALE FORBIDDEN
The orders are intended for the personal, non commercial use of our client.
It is strictly prohibited to resell any of G4G ISRAEL’s products without the express written consent of G4G ISRAEL. Multiple Addicted orders which are considered to be commercial quantities will not be accepted.
- OFFERS AND PROMOTIONS
Please note sales and promotions are not cumulative. You can only make use of one promotion for each order placed. This excludes gift vouchers.
Prices on products listed include VAT unless otherwise stated.
The total price, including taxes and shipping costs will be visible in the final purchase summary. We inform you that we do not take responsibility for taxes or import duties which some countries apply to the entry of foreign shipments.
- MEANS OF PAYMENT
- Credit card
Please remember you have available a customer service email address through which we will reply to you promptly.
- CUSTOMER SERVICE
For any incident or complaint the user may send an email to the following address: email@example.com.
- INTELLECTUAL PROPERTY
The user acknowledges that all elements of the store and of each of the products, including information and materials contained therein, trademarks, structure, selection, arrangement and presentation of content, and computer programs used in connection with them, are protected by intellectual and property rights of G4G ISRAEL or through third parties, and that the General Conditions do not confer any rights other than those specifically covered thereof in these rights of intellectual property.
G4G ISRAEL will facilitate the use of personal passwords to the user who registers as such on the website. These passwords will be used to access services provided through the website. The user shall maintain under his sole responsibility his/her password in strict and absolute confidentiality, assuming therefore damages or consequences of any kind arising from the breach or disclosure of its secrecy. For security reasons, the password used for access of services linked to the website may be modified at any time by the user. The user agrees to notify G4G ISRAEL immediately of any unauthorized use of your password or access by unauthorized parties to it.
- APPLICABLE LAW AND JURISDICTION
These general conditions are governed by Israeli law. Any dispute arising from the interpretation or execution that may arise regarding the validity, interpretation, performance or termination of this contract shall be submitted to the Jurisdiction of the courts of the consumer. G4G ISRAEL will file the electronic documents in which the contract will be formalized.
- RESOLUTION FOR ONLINE DISPUTES
G4G ISRAEL is active in its policy for resolving issues.
It is for this that we wish to provide you with our best service in customer care at all times.
G4G ISRAEL will decide in each case if it uses his platform to give resolution to a case or not, given that we consider all issues can and should be resolved outside of these channels, for which we advise you to please use our customer care service for any issues you may have prior to escalating these via other means.